As a highly motivated and detail-oriented professional with over 6 years of experience in Operations, I am dedicated to delivering excellence in every task I undertake. Beyond my professional endeavors, I am fueled by a passion for traveling and thrive on engaging in intellectual conversations. Seeking a challenging position within your esteemed company where I can leverage my skills and contribute to its overall success.
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β Attention to Detail
β Communication Skills
β Process Improvement
β Leadership and Coaching
β Time Management
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β GDS β Amadeus
β Customer focus
β Team work
β Problem solving
β Multi Tasking
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β Completed training of Socratic Method for Coaching and Feedback.
β Attended internal webinars on people management.
β Promoted to the role of Customer Operations Specialist at Travix Leisure & Travel Pvt. Ltd.
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β Volunteered at Bhumi, as catalyze volunteer for civic initiatives.
β Volunteered for Civil Defense Department.
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β Voice & Accent Training Programme (Level-1) from The English School, Hyderabad.
β Certified Debt Recovery Agent.
β Certified Mental Health Advisor.
Admiral Group, Gurgaon
June 2023 - N/A
Duties and Responsibilities : β Managed people and performance, overseeing team building, leadership, motivation, and mentorship.
β Provided one-on-one performance coaching and personnel development opportunities.
β Conducted quality evaluations and shared feedback to foster growth and improvement.
β Led performance reviews and provided leadership reporting to management and stakeholders.
β Ensured schedule adherence and optimized team productivity.
β Reported to management and stakeholders on team performance and progress.
β Organized team building activities and events to promote camaraderie and engagement.
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Expedia Group, Gurgaon
June 2021 - February 2023
Duties and Responsibilities : β Managed a team of agents, ensuring targets were met and traveler issues were promptly resolved.
β Conducted regular performance reviews, set goals, and prepared for team meetings and 1:1 sessions.
β Offered training to new agents and kept existing team members updated on processes and procedures.
β Monitored team performance, provided feedback, and coached team members for improvement.
β Guaranteed the team delivered high-quality work meeting client expectations.
β Held self and team accountable for achieving departmental goals.
β Detected process improvement opportunities and implemented changes to enhance efficiency and quality.
β Analyzed reports on team performance, identified trends, and recommended actions for improvement.
β Maintained transparent communication with team members, management, and clients to align objectives and foster collaboration.
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Travix Leisure & Travel Private Limited, Bangalore
June 2019 - May 2021
Duties and Responsibilities : β Improved operational efficiencies by managing customersβ requests and transactions effectively.
β Provided basic technical support to customers on a wide range of company products.
β Created tickets for clients/member-related issues online and forwarded them to relevant teams for resolution.
β Upsold hotel and activities products to customers.
β Adhered to quality and compliance guidelines during all interactions.
β Handled calls effectively and efficiently, ensuring customer satisfaction and resolution of queries.
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AS Associates, Bangalore
June 2017 - April 2019
Duties and Responsibilities : β Handled escalations and recovery of payments, ensuring prompt resolution.
β Contacted debtors via phone, email, or mail to discuss repayment of outstanding debts.
β Negotiated payment plans by analyzing the debtor's financial situation and providing repayment options.
β Followed up with debtors to ensure adherence to agreed-upon payment plans.
β Complied with all relevant laws and regulations governing debt collection, maintaining ethical and professional standards.
β Provided regular reports to clients on the status of debt recovery efforts, including recovered debts and outstanding balances.
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HKBK Group of Institutions, 2015 - 2018
Professional working proficiency
Professional working proficiency
The above mentioned details are true to the best of my knowledge and given a chance, I shall discharge my duties to the entire satisfaction of my superiors. Hope that credentials satisfy your requirement & looking forward for further contacts.