Assistant Manager

Duties and Responsibilities : ● Leading Order to Cash Management cycle and governed end-to-end OTC process.
● Leading 11 FTEs and also monitored their performance, and appraisals alongside the KPI.
● Creating, modifying, booking, and terminating the contracts as per signed contracts and terms & conditions.
● Setting and modifying the customer’s Billing according to the signed contract.
● Active Participant in improving the customer experience for products like security systems, Fire related.
● Implementing and governing new projects for efficient and accurate outcomes.
● Provide support to senior managers with regard to queries related to customer billing, month-end, quarter-
end and year-end contingencies planning.
● Responsible for checking and clearing the customer on ‘Credit-Hold and its liability to the business. This
requires close coordination among the various AR teams.
● Involved in daily meetings with the various stakeholders, Sales representatives to ensure continuous process
improvement.
● Daily Assignment and management of workload among the team members.
● Created internal control procedures to increase reporting accuracy and reduce the error rate by 10%
● Allinged with the national’s accounts team to make sure that SOX Control and other compliance such as
DOA is adhered to and met.
● Working on the SOP on a regular basis whenever updates are received from the onshore partner.
● Preparing & publishing the daily production tracker for the management.

Analyst - Order to Cash

Duties and Responsibilities : ● Took care of the UK region with their billing functions.
● Performs activity of UK bank posting and reconciliation.
● Handling/Supervising a team of three associates.
● Daily work includes audit of associate’s work, handling and resolving any customer queries and handling escalations if any.
● Uploading customer invoices on suppliers portals such as Coupa, Ariba, Tungsten, Exostar, etc.
● Prepares dashboard to send it to the higher management.
● Follow-up on the overdue invoices, raising concern with the customer and market manager via email and Microsoft Navision( Internal ERP).
● Prepare and Analysis of the Aging Report.

Financial Analyst - Order to Cash

Duties and Responsibilities : ● Enter the time cards for the resources/workers in the various customer portals- SAP(Fieldglass), Agile1 etc.
● Process remittances received from the customer, matching them with correct billing and ensuring application.
● Reconciling the paid hours & billed hours with the system invoices.
● Applying & Posting payment in Prism (Internal ERP) & thus clearing the suspense amount.
● Analysis of Aging and Suspense for customers to resolve discrepancies for past due invoices.
● Prepared SOX compliance report for accounts that have aging and research for the reasons of aging, suggest solution on how to reduce that aging.
● Responsible for preparing company’s Suspense report and PowerPoint presentation and present it to the company leadership using tools such as Oracle, Ultra staff, Prism and Labpro.
● Research short payments, overpayments, payments missing the remittances instructions.
● Coordinating closely with the cash application and collections teams to keep a check on customer payments.
● Responsible to identify reason(s) for non-payments, assign reason codes and then assign problems to the appropriate owners utilizing the Get Paid system
● Transitioned new accounts from the onshore, streamlined and handled them over to new associates.
● Handling team queries, error and escalation emails from onshore and customer.
● Prepared SOPs & updating the same as and required.
● Assigning service now tickets and tasks to respective teams.
● Prepared mapping process models and designing of workflow processes, and assists in identifying needs for process changes, training needs or system change requests.
● Prepared and circulated weekly and monthly dashboards to management.

Master degree in M. Com., School Of Open Learning

IGNOU, 2015 - 2017

Diploma in International Business Operation, School Of Open Learning

IGNOU, 2015 - 2016

12th, S.G.R.R. Public School CBSE, 2008 - 2009

10th, S.G.R.R. Public School CBSE, 2006 - 2007